Omnichannel Messaging

Manage all your digital channels messages in one place, directly from VirPhone powered by Yeastar Linkus UC Clients.

All customer interactions under one roof

The VirPhone with Yeastar P-Series simplifies customer interaction using an omnichannel inbox for voice, video, SMS, and WhatsApp. It consolidates communications for easy management, boosting responsiveness and team efficiency by eliminating the need to switch between apps. This leads to higher customer satisfaction and optimized communications to meet client needs.

 

Auto Team Assignment

Auto-route customer messages to a designated agent or a queue of agents for faster response.

Chats to Calls

Elevate chats to voice calls in one simple click to improve customer interaction.

Contact Matching

CRM and helpdesk integration for contact matching as messages come in.

Live Chat

VirPhone with Yeastar Live Chat boosts website conversions through real-time chat and calls, instantly connecting businesses with visitors. Customizing the chat widget to match brand aesthetics adds professionalism. Auto message responses provide quick acknowledgments, enhancing user engagement. A centralized platform for managing communications improves efficiency and consistency, benefiting both team interaction and customer satisfaction.

WhatsApp and Facebook Integration

 

Integrating WhatsApp Business Platform and Facebook Messenger lets businesses reach billions of users, enhancing support and sales with real-time chat. This improves customer satisfaction and engagement. The integration simplifies communication by managing messages from multiple platforms in one interface, helping businesses maintain efficient interactions, track customer interactions easily, and boost overall performance.

Sms text messaging

Linkus UC Clients offer a platform for efficient SMS communication, enhancing customer relationships. SMS helps with appointment confirmations, reducing no-shows, and allows for engaging promotions and reminders, boosting brand visibility. Personalizing communications improves customer loyalty and satisfaction.

Ideal for customer care, sales, and support

Contact Center

VirPhone, with Yeastar call center solution, offers a seamless omnichannel experience, integrating SMS, live chat, voice, and video calls. This setup enhances customer satisfaction and response times, while increasing agent productivity by centralizing communication on one interface. It streamlines workflows and supports real-time data tracking and performance evaluation, allowing for strategic adjustments.

Chat Support

Real-time chat allows businesses to instantly engage with clients, enhancing decision-making and fostering customer accessibility. This personalization builds trust and satisfaction, strengthening relationships. Centralized inquiries improve agent efficiency, enabling quick responses and boosting productivity and sales. Streamlined channels equip agents to handle concerns swiftly, enhancing service quality.

Mobile Notifications

Text messaging is a highly effective tool for customer engagement, with open rates up to 98%. This makes it excellent for sending reminders, promotions, and updates directly to customers. SMS is direct and personal, ensuring quick reading and responses, thus fostering immediacy and relevance. This helps businesses stay connected with their audience and reinforce their brand presence.

Messaging OminChannel

Complete Communications Solution

Available both in the cloud and on-premises, VirPhone powered by Yeastar P-Series Phone System unites calls, video, omnichannel messaging, integrations and more in one simple system for your seamless communications anywhere.

Contact us today to get more information