Communications Solution for Retail Business

From sales to customer support, connect every team member through one communication platform. Drive customer satisfaction and boost sales.

Trusted by Retailers Worldwide

One communication platform for all locations

Call, chat, video, customer experience, and more

Data security and industry regulations compliance

Flexible deployment options, cloud or on-premises

Powerful call center capabilities to accelerate responsiveness

Easy integration with CRMs & identity management tools

Key Features for Retail Business to Drive Success

Call Center

Equip agents and supervisors with VirPhone and Yeastar robust call center solution to streamline workflows and deliver five-star customer service. Ideal for franchise shops, e-commerce stores, automotive dealerships, and other retailers to step up the customer service game. Learn more

  • Connect customers with agents: ACD, IVR, intelligent call routing, etc.
  • Better calling experience: Queue Callback, in-queue notifications, holiday greetings, etc.
  • Manage calls easier: Visualized Queue Panel
  • SLA tracking: Customizable Wallboard, call reports, agent coaching, etc.
  • No data silos: CRM & Helpdesk integration

Provide more options for customers to get in touch with you. Integrate your WhatsApp and SMS Trunk with VirPhone and Yeastar to go omnichannel on customer service. Keep all customer integrations – phone, message, and video – under one roof. Learn more

  • Message customers via one business number
  • One unified inbox for different channels
  • One click to elevate chats to calls
  • Unlimited accounts/trunks integration

Empower your team with enhanced mobility with Linkus UC Clients app. Accessible on web, mobile, and desktop, Linkus equips you with a comprehensive set of capabilities to facilitate effective communication across all departments within your business, regardless of where they are. Learn more

Seamless communication across locations. Easy to manage and scale.

Multisite Interconnect

Headquarters, branch stores, mobile sales staff, and warehouses – keep everyone connected at all times. Make free internal calls between all company extensions across all branches and slash call costs. 

On-prem or on the cloud, we ensure consistent and reliable performance with advanced high-availability solutions, including Hot Standby and Disaster Recovery, helping to keep your system up and running, no matter what. Learn more

Instantly activate new locations and employees – our platform accommodates the evolving communication needs of your business both now and in the future. Enjoy the flexibility, easy scalability, and efficient collaboration in all locations and teams.

Sales Team

Customer Service

Warehouse & Logistics

Rely on us to ensure data security.

Encrypt all conversations and safeguard customer data at every stage of your retail operations with enterprise-grade security and privacy.

Solution architecture overview

Contact us today to get more information