Secure Call Recording
Maintain quality assurance, resolve disputes instantly, and satisfy strict regulatory compliance requirements. VirPhone provides robust always-on and on-demand recording features backed by encrypted, searchable cloud storage.
Archiving & QA Features
Everything you need to capture, protect, and utilize voice data.
Always-On Recording
Automatically record 100% of inbound and outbound calls globally or for specific departments to guarantee total compliance.
On-Demand Recording
Empower users to start, pause, or stop recordings mid-call using softkeys or desktop apps, crucial for securing payment info.
Cloud Storage
Securely store all media files in our redundant, encrypted cloud infrastructure, eliminating the need for expensive local servers.
Compliance Tools
Meet strict industry requirements (HIPAA, PCI-DSS, GDPR) with role-based access, audit logs, and encrypted storage.
Searchable Archive
Instantly locate specific calls using advanced filters including date, agent, caller ID, duration, and associated queues.
Playback & Download
Stream recordings natively within the browser or download standard audio files for external sharing and training.
Retention Policies
Automate your data governance. Set precise lifecycle rules to automatically delete old recordings and free up storage.
Quality Assurance
Utilize historical calls to train new agents, verify verbal contracts, and maintain consistently high service standards.
Built for Compliance & Training
Protect your liability while accelerating agent onboarding.
Strict Compliance Controls
Operating in healthcare, finance, or legal sectors demands stringent data protection. VirPhone call recordings are encrypted at rest. To maintain PCI compliance, agents can utilize on-demand "pause and resume" controls when capturing sensitive credit card information, ensuring restricted data never hits your storage arrays.
Searchable Cloud Archives
Finding a specific conversation from three months ago shouldn't require an IT ticket. Our web-based admin portal allows QA managers to filter thousands of records instantly by date range, agent extension, caller ID, or call length, enabling rapid dispute resolution and efficient quality scoring.
Verbal Contracts
Secure legally binding verbal agreements effortlessly. Download pristine audio files to attach directly to CRM records or client contracts.
Agent Coaching
Review real-world scenarios with new hires. Highlight stellar calls and identify areas for improvement using concrete, irrefutable examples.
Audit Trails
Track exactly which administrators or supervisors accessed, listened to, or downloaded specific recordings via comprehensive system audit logs.
The VirPhone Archiving Advantage
Ditch the expensive, vulnerable local hardware.
On-Premise Recording Servers
- High capital expenditure for localized storage hardware.
- Vulnerable to physical theft, fire, or catastrophic failure.
- Manual intervention required to expand storage limits.
- Cumbersome external access for remote QA managers.
VirPhone Cloud Recording
- Zero hardware costs; infinitely scalable cloud storage.
- Geo-redundant encryption ensuring maximum data security.
- Automated lifecycle policies purge data gracefully.
- Secure, role-based browser access from anywhere globally.
Frequently Asked Questions
Protect your business communications.
Establish a secure, compliant voice archiving solution today. Let our experts configure retention policies tailored to your exact industry standards.