Match the Phone to the Professional

Deploying the exact same phone model to every desk in your company is a fast way to overspend on hardware while simultaneously under-equipping your most important communicators.

A smart telecom strategy involves tiering your hardware based on daily call volume and workflow requirements.

The Executive / Manager

Managers need high-end devices. They require large color screens for easy navigation, multiple line keys for delegating calls, and built-in Bluetooth to pair their premium wireless headsets. Aesthetics also matter in executive offices.

The Everyday Knowledge Worker

For employees who make a moderate amount of calls (HR, Accounting, Marketing), a standard mid-range IP phone is perfect. Look for gigabit ethernet passthrough (so they can share a wall port with their PC), HD audio, and a clear, easy-to-read screen.

The Call Center Agent

Agents live on the phone, but they rarely use the handset or look at the screen. They need highly durable phones with flawless USB or RJ9 headset integration. Often, softphones (PC apps) are the best choice for this role.

Common Areas (Breakrooms, Lobbies)

These phones are used rarely and only for basic internal dialing. A basic, low-cost IP phone or a ruggedized wall-mounted phone is all you need. Do not overspend here.